Return & Exchange Policy

Returns

We only accept returns in the following situations:

• The product you received is damaged.
• The wrong product was delivered to you.

If either of these situations applies to your order, please contact us as soon as possible so we can assist you.

Exchanges

Exchanges are accepted only when the exchange request is made within 48 hours of receiving your order.

You can submit your exchange request through:

• Email: wearehumairaahmed@gmail.com
• WhatsApp: +92 300 4211229

The delivery time of your parcel may be verified through the relevant courier's delivery records.

48-Hour Exchange Window

The 48-hour period begins from the time your order is marked as delivered by the courier.

Condition of the Product

Products submitted for exchange must be returned in their original condition.

• The product should be unused and unworn.
• It should not have been washed, altered or damaged after delivery.
• Original tags and packaging should be retained where applicable.

Products that have been used, washed, altered or damaged after delivery may not qualify for an exchange.

Damaged or Incorrect Product

If you receive a damaged product or a product different from what you ordered, please contact us immediately.

To help us resolve the issue quickly, please provide your order details along with clear photographs or videos showing the issue when requested.

Items That Do Not Qualify for Return

We do not accept returns simply because a customer has changed their mind or no longer wants the product.

Returns are limited to cases where the product received is damaged or incorrect.

For other eligible requests, we offer exchanges subject to the conditions and 48-hour request period described above.

How to Request an Exchange