Frequently Asked Questions
Everything you need to know about ordering, delivery, sizing, exchanges and your Humaira Ahmed experience.
01 Is Cash on Delivery available?
Yes, Cash on Delivery (COD) is available. You can place your order and pay when your parcel is delivered to you.
02 Am I allowed to open my parcel before accepting it?
Yes. Parcel opening is allowed. We encourage you to check your parcel upon delivery so you can make sure you have received the correct product.
03 How long does delivery take?
Delivery time can vary depending on your city, courier service and product availability.
For the most accurate delivery estimate, please contact us on WhatsApp before placing your order and our team will confirm the expected delivery time for your location.
04 What sizes are available?
Available sizes and measurements are mentioned on the size chart on each product page.
We recommend checking the size chart carefully before placing your order.
05 Do you offer size customization?
Yes, we offer size customization according to your measurements.
Please note that customization is limited to size and measurements only. We do not offer design changes or alterations to the original design of the outfit.
06 How can I place an order?
You can place your order directly through our website.
If you need help selecting a size, checking availability or confirming delivery details, our team is also available through WhatsApp.
07 How can I check if a product is available?
Product availability is shown on the product page whenever possible.
If you are unsure about availability, especially for a specific size or customization, please contact us on WhatsApp and we will confirm it for you.
08 Can I exchange my order if the size doesn't fit?
Exchanges are available subject to our Return & Exchange Policy.
Exchange requests must be made within 48 hours of receiving the parcel. Please contact us through WhatsApp or email during this period.
09 What if I receive a damaged or wrong product?
If you receive a damaged product or the wrong product, please contact us immediately.
We will review the issue and guide you through the return or replacement process.
Clear photos or videos may be requested to help us resolve the issue quickly.
10 Can I cancel my order after placing it?
If you need to make a change or cancellation, please contact us as soon as possible.
Once an order has been processed or dispatched, cancellation may no longer be possible.
11 Do you deliver all over Pakistan?
Yes, we offer delivery across Pakistan.
Delivery time and availability may vary depending on your city and the courier service.
12 How can I contact you for help?
Our customer care team is available through WhatsApp and email.
WhatsApp: +92 300 4211229
Email: wearehumairaahmed@gmail.com
We're happy to help.
Can't find the answer you're looking for? Speak directly with our customer care team.
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